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License Key Recovery
Lost or can't find your license key? No problem — you can recover it anytime using the email address you used to purchase.
Bypass App
Bypass License Recovery
For the Bypass audio plugin remover app only. Uses our Moonbase license portal.
Recover Bypass License
Plugins · Templates · Presets
Product License Recovery
For all HMD audio plugins, recording templates, preset packs, and bundles. Uses SendOwl.
Recover Product License
1
Identify Your Product Type
License recovery works differently for the Bypass App vs our plugins, templates, and presets. Use the correct button below for your product.
2
Enter Your Purchase Email
Type in the email address you used when you originally purchased. Check your PayPal or bank statement if you're unsure which email you used.
3
Check Your Email
Your license key will be sent automatically. Check your spam folder if you don't see it within a few minutes.
4
Still Need Help?
If you're still having issues, chat with our AI support or contact us directly and we'll sort it out.
Response Time
Instant — keys are delivered automatically
What You Need
The email address used at purchase
Supported Products
All HMD audio plugins and the Bypass App
Available
24/7 — no waiting, no support ticket needed
Frequently Asked Questions
Check your bank statement or PayPal transaction for the email associated with your purchase. If you still can't find it, contact us directly with your order number and we'll locate it manually.
Each license allows activation on up to 2 machines. If you've exceeded this or switched computers, contact our support and we can deactivate your old machine so you can activate the new one.
First check your spam folder — delivery emails sometimes get filtered. If it's not there, use the recovery tool above with your purchase email. Still nothing? Contact us with your order confirmation and we'll send it manually.
Yes — all HMD plugin licenses are cross-platform. The same license key works on both Mac and Windows. Just download the correct installer for your operating system.
No — your license is yours for life. If you get a new computer just deactivate the old one through the plugin or contact us, then activate on your new machine using the same key.